If you would be interested in learning more about connecting eBay with eDesk, click here. If you would like to find out more about connecting Amazon with eDesk, click here. If the customer’s email address is already saved in your Aircall account, we’ll automatically take this from Aircall. You’ll be able to view current and historic calls, add notes and attach customer information such as the email and order. Click on the telephone icon to open the Aircall drop down, where you’ll be able to see recent and current call information. As a cloud phone system, Aircall eliminates the need for expensive hardware and time-consuming installations right off the bat. Once you’ve answered a call in Aircall, the telephone icon at the top of the eDesk mailbox will turn green. Connect Aircall with Copper CRM to streamline workflows, boost sales rep productivity, and empower your teams to add. Aircall’s online knowledge base and help center is one of the best we’ve seenfrom initial installation and setup to ongoing customer service and support. Now that you have successfully connected your Aircall account, we will import your call history directly into your eDesk account. Click Let’s go to get started.Ġ2 Where do I see data from Aircall in eDesk? Aircall Support is accessible via chat and phone, while Support, Billing, and Porting are all accessible via ticket at /hc/en-gb. That’s it! You’ve now successfully connected Aircall to eDesk. When you’re done, click Save & Complete Setup. Note: if teammates are already added to eDesk, they will show with a green tick on screen. Simply hit the blue Invite button to get an invite sent to them! When you’re done, click Add Number.Īfter that, you need to invite your Aircall team in eDesk. Broadband is a post-dial-up term used to convey fast Internet connectivity speeds. You then need to connect or add the phone number you'd like to share with eDesk. The App page for Aircall provides an Overview of how the channel works with eDesk. Click Install App to go ahead and link your Aircall account to eDesk.Īfter that, click on Continue to Aircall. Go to the App Store and click the Aircall tile. It's very easy to get started with Aircall on eDesk, simply follow the instructions below. To find out how to create one, click here. If you don’t have an Admin login, you can request one from an Admin user within your business. The limit on outbound domestic SMS messages and fees for international messages also applies to custom plans. Businesses choosing this plan can make unlimited outbound international calls, but they must pay $6 per month for each phone number they add beyond the single number included with the custom packages.
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